Like our handcrafted jewelry, we’ve designed these answers to be both beautiful and functional—just what you’d expect from Ornavique.
About Our Products
What makes Ornavique jewelry special?
Each Ornavique piece is designed for the globally minded individual who appreciates timeless elegance with a touch of wanderlust. Our Charms & Talismans carry meaning, our Cocktail Rings make statements, and our Gemstone Necklaces whisper stories of distant lands—all crafted with heirloom quality for your personal journey.
Are your gemstones ethically sourced?
Absolutely. We partner only with suppliers who share our commitment to ethical sourcing and environmental responsibility. Every gemstone in our Gemstone Necklaces and Cocktail Rings comes with this promise.
Ordering & Account
How do I track my order?
Once your carefully selected Hoop Earrings or Long Necklace ships, you’ll receive a tracking number via email. Follow your treasure’s journey—we find the anticipation makes the arrival sweeter.
Can I modify my order after placing it?
To maintain our meticulous processing standards, changes must be requested within 2 hours of ordering. Simply email [email protected] with “URGENT: Order Change” in the subject line.
Shipping & Delivery
What shipping options do you offer?
We offer two paths to your door:
• Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after processing)
• Free Shipping: For orders over $50 via EMS (15-25 days)
All orders receive our signature keepsake packaging—because unwrapping should feel as special as wearing.
• Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after processing)
• Free Shipping: For orders over $50 via EMS (15-25 days)
All orders receive our signature keepsake packaging—because unwrapping should feel as special as wearing.
Why don’t you ship to my country?
While we serve most global destinations, some remote areas (particularly in Asia) present logistical challenges that might compromise our delivery standards. We’re constantly expanding our reach—check back or join our newsletter for updates.
Returns & Exchanges
What’s your return policy?
We accept returns within 15 days of delivery for unworn items in original packaging. Please initiate returns through [email protected]—include your order number and photos of the item. Note: Personalized talismans are final sale.
My piece arrived damaged—what now?
This pains us deeply. Please contact us immediately at [email protected] with photos. We’ll either repair the item (if possible) or send a replacement with expedited shipping—because every Ornavique piece deserves to sparkle perfectly.
Payment & Security
What payment methods do you accept?
For your convenience and security: Visa, MasterCard, JCB, and PayPal. Our checkout process is as seamless as our Hoop Earrings glide onto your ears.
Is my payment information secure?
Completely. We use industry-standard encryption and never store your full payment details. Shop with the same confidence you’d wear one of our protective talismans.
Still Have Questions?
Our team at 1149 Williams Avenue, New York is always ready to assist. Email us at [email protected]—we typically respond within 24 hours, though during peak seasons it may take slightly longer.
May your Ornavique journey be as radiant as the pieces you’ll cherish,
The Ornavique Team